Committed to safeguarding your data.
Customers Bank's privacy policy outlines our commitment to protecting your personal and financial data. We explain how we collect and use your information, the circumstances under which it might be shared, and the security measures in place to ensure its confidentiality and integrity.
At Customers Bank, safeguarding your personal and financial information is a core principle of our operations. We understand that trust is fundamental to our relationship with you, and maintaining the confidentiality and security of your data is paramount. This privacy policy details our practices regarding the collection, use, and protection of your information, ensuring transparency and accountability in every interaction.
We adhere to strict regulatory standards and industry best practices to protect your privacy. Our commitment extends beyond compliance; it is embedded in our culture, from employee training to the design of our banking systems. We continuously review and update our security measures to address evolving threats and maintain the highest level of protection for your sensitive data.
Customers Bank collects various types of information to provide you with banking services, manage your accounts, and fulfill legal and regulatory obligations. This data helps us to verify your identity, process transactions, and offer products and services tailored to your needs. Information is typically gathered through:
We use this information primarily to deliver banking services, manage your accounts, prevent fraud, and comply with legal requirements such as the Bank Secrecy Act. For more details on consumer financial privacy, you can refer to resources from the Consumer Financial Protection Bureau (CFPB).
Customers Bank takes stringent measures to protect your information and restrict its sharing. We do not sell your personal data to third parties for marketing purposes. Information may be shared with non-affiliated third parties only under specific, limited circumstances, primarily to provide services you have requested, or as required by law. This can include:
Our security protocols include advanced encryption, multi-factor authentication, and continuous monitoring of our systems to detect and prevent unauthorized access. We also implement physical, electronic, and procedural safeguards to protect your nonpublic personal information. Our commitment to data security is further reinforced by adhering to industry standards and regulations, similar to those outlined by the Federal Financial Institutions Examination Council (FFIEC).
| Data Type | Collection Method | Primary Use | Sharing Policy |
|---|---|---|---|
| Personal Identifiers | Account applications, online forms | Identity verification, account management | Limited to service providers, legal requirements |
| Financial Transactions | Account activity, payment processing | Service delivery, fraud prevention | Limited to service providers, regulatory bodies |
| Digital Usage Data | Website/app interactions, cookies | Service improvement, security monitoring | Aggregated for analytics, not individually shared |
| Communication Records | Customer service interactions | Service support, quality assurance | Internal use, legal compliance |
Customers Bank